At Sri Lankan Travels, our goal is to deliver outstanding service and create memorable travel experiences for every customer. Kindly review our return and cancellation policy outlined below:
Cancellation requests must be submitted in writing.
Refunds are subject to supplier terms and may incur cancellation fees.
Non-refundable deposits are not eligible for return.
2. Cancellations by Sri Lankan TravelsIn the rare case of cancellation by us, a full refund will be provided or an alternative trip offered.
Refunds, when applicable, will be processed within 14–21 business days.
Payment method used at the time of booking will be credited.
Changes to bookings may incur additional charges depending on the supplier’s policies.
All modifications must be requested in writing.
We strongly recommend purchasing travel insurance to protect against unexpected cancellations or disruptions.For questions or to submit a cancellation request, please contact our support team at info@srilankantours.lk or call +94-776752675.
At Srilankan Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
We may collect the following information:
• Personal details (name, address, phone number, email)
• Travel preferences and booking information
• Payment information (processed securely via third-party providers)
• Website usage data (via cookies and analytics tools)
We use your information to:
• Process bookings and provide travel services
• Communicate with you about your trip or inquiries
• Improve our website and customer experience
• Send promotional offers (you may opt out anytime)
We implement secure systems and procedures to protect your personal data from unauthorized access, loss, or misuse.
We only share your information with trusted third-party suppliers and partners necessary to fulfill your travel arrangements. We do not sell or rent your data to anyone.
You have the right to access, update, or request deletion of your personal information at any time.
Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings.
We may update this policy periodically. Changes will be posted on our website with the revised date.
If you have any questions or concerns about this policy, please contact us at info@srilankantours.lk or call +94-776752675.
